Decentro - Performance issue in CKYC Download – Incident details

Experiencing partial outage

Performance issue in CKYC Download

Identified
Degraded performance
Started 1 day ago

Affected

Decentro Fabric | Onboarding, Data & Risk

Degraded performance from 3:30 PM to 12:00 AM

Fabric | Identities - KYC & Onboarding Module

Degraded performance from 3:30 PM to 12:00 AM

CKYC Services

Degraded performance from 3:30 PM to 12:00 AM

CKYC Download

Degraded performance from 3:30 PM to 12:00 AM

Updates
  • Identified
    Identified
    Dear customer, We hope you are doing great. We are currently experiencing a fluctuation in performance directly from the Source for CKYC Download APIs at Decentro. We are sorry for the inconvenience. We will keep you posted once the issue has been resolved and back to full functionality. Regards, Team Decentro