Decentro - Performance issue in CKYC Search – Incident details

Experiencing partially degraded performance

Performance issue in CKYC Search

Identified
Degraded performance
Started about 5 hours ago

Affected

Decentro Fabric | Onboarding, Data & Risk

Degraded performance from 1:50 PM to 12:00 AM

Fabric | Identities - KYC & Onboarding Module

Degraded performance from 1:50 PM to 12:00 AM

CKYC Services

Degraded performance from 1:50 PM to 12:00 AM

CKYC Search

Degraded performance from 1:50 PM to 12:00 AM

Updates
  • Identified
    Identified
    Dear customer, We hope you are doing great. We are currently experiencing a fluctuation in performance directly from the Source for CKYC Search APIs at Decentro. We are sorry for the inconvenience. We will keep you posted once the issue has been resolved and back to full functionality. Regards, Team Decentro